In construction, most problems don’t appear on day one.
They surface weeks later. Sometimes months later. Occasionally at the exact moment a building is being used in anger for the first time.
That’s why, at Jupiter Construction, we don’t see practical completion as the finish line. We see it as a handover of responsibility and a test of professionalism.
The period after completion is where confidence is either reinforced or quietly eroded. Clients remember how issues were handled long after they forget how smoothly the handover meeting went. In our experience, it’s often after the keys are handed over that the real measure of a contractor shows.
Defects periods are rarely about major failures. More often, they come down to coordination, responsiveness, and clarity.
Too often in our industry, aftercare is treated as an inconvenience. Something bolted onto delivery teams already stretched by the next project. The result is predictable: blurred accountability, slow responses, and unnecessary frustration on both sides.
As Jupiter Construction has grown, we’ve taken a hard look at this reality. If we wanted to raise standards consistently, aftercare needed the same focus, structure, and leadership as live delivery.
That thinking led to the creation of a dedicated Aftercare Manager role.
The objective was simple but deliberate: remove ambiguity, improve response times, and give clients a single, accountable point of contact throughout the defects period and beyond.
Since stepping into the role, Luke Thompson has delivered tangible improvements to how we manage post-completion support. Crucially, Luke isn’t operating at arm’s length from delivery. He brings direct site experience, a strong understanding of build quality, and real insight into how our projects are delivered, not just how they’re documented.
That matters. Because effective construction aftercare isn’t about administration alone. It’s about judgement.
Our aftercare process is now more proactive, structured, and transparent, with clearer communication routes and defined responsibilities from day one of the defects period.
For our clients, this means:
For our delivery teams, it creates space to stay focused on active sites, knowing completed projects remain in capable hands.
Behind the scenes, Luke’s coordination with subcontractors and project teams has tightened feedback loops and reduced friction, helping issues to be resolved efficiently and professionally without unnecessary escalation.
Aftercare is not just about fixing defects. It’s about protecting trust.
A well-handled issue reinforces confidence. A poorly handled one can undo months of good work. We’re clear-eyed about that reality, and we’ve shaped our approach accordingly.
As Jupiter Construction continues to grow across Yorkshire and the Humber, we’re investing deliberately in the less visible parts of delivery, the systems, processes, and people that underpin long-term client relationships. Strengthening our construction aftercare service is a key part of that commitment.
We’re proud of the progress made so far. More importantly, we see aftercare as an ongoing discipline, not a finished product.
Because while the quality of a build matters, it’s the quality of the relationship that follows that clients remember.
“For me, aftercare isn’t about defects lists or ticking boxes. It’s about making sure clients feel supported after handover, not passed on. If something needs sorting, they know exactly who to call and that it will be dealt with properly.”
Luke Thompson, Aftercare Manager, Jupiter Construction Ltd
